Singtel Achieves Full Certification of its Bukit Timah and Seletar Teleports in Singapore from the World Teleport Association
Singtel Achieves Full Certification of its Bukit Timah and Seletar Teleports in Singapore from the World Teleport Association


(October 23, 2018 – New York City) – The World Teleport Association (WTA) today announced that Singtel (Singapore Telecommunications Limited) has achieved Tier full certification of its BukitTimah (Tier 4) and Seletar (Tier 4) teleports under WTA’s Teleport Certification Program. They become the first teleports in southeast Asia to achieve full certification and bring the number of fully-certified teleports around the world to 23.

Since its introduction at IBC 2015, the Certification program has quickly grown in popularity. Starting with one certified facility in 2015, the program has added more than 40 in 3 years, and currently has 10 teleports engaged in the quality evaluation process. Certifications have been issued to teleports operated by Eutelsat, du, COMSAT, Signalhorn, Optus, Globecomm, Horizon, Media Broadcast, Elara Comunicaciones, GlobalSat, Talia, Telenor, Vivacom, Cyta, Batelco, Singtel, CETel, Etisalat, Hawaii Pacific Teleport, Intelsat, Speedcast, Telstra, AXESAT, Telespazio and Arqiva. The industry has quickly adopted the transparent, independently verified standards as a means for teleports to differentiate themselves and for customers to choose the price-performance level suitable for their applications.

Full Certification under the WTA program is the result of a comprehensive data-collection and inspection process. A teleport operator completes a +170-item questionnaire and submits it to WTA. The Association analyzes the data based on standards established by its Certification Committee and issues the Provisional Certification based on the self-reported information. The teleport then has six months to achieve Full Certification. To achieve Full Certification under WTA’s program, an auditor is dispatched to visit the teleport, provide independent validation of the data submitted in the questionnaire, and identify additional factors that may positively or negatively affect the score. Full Certification is issued at a Tier number from 1 through 4, of which 4 represents the highest degree of excellence, and remains in effect for 3 years.

“We are delighted to be awarded the coveted Tier-4 WTA certification for our teleports in Bukit Timah and Seletar,” said Mr Ng Kheng Ghee, Head of Satellite at Singtel. “This achievement underscores our commitment to providing our customers the highest quality of security, infrastructure and operational standards to meet their communications needs. The certification will spur us to constantly deliver the best managed satellite solutions to our customers across Asia, Middle East and Africa, offering them reliable satellite

connectivity and secured managed ICT solutions.”

“Singtel is a regional leader in high-value transmission services for broadcast, maritime and other industries where Singapore plays a leadership role,” said executive director Robert Bell. “As the number of certified teleports grows, we are seeing satellite operators and end-customers including certification as a question in their RFPs, which increases the value of the program to teleport operators.”

WTA’s Teleport Certification Program serves both teleport operators and their customers by creating an objective, transparent, and internationally accepted method for teleport operators to document the quality of their operations for customers and strategic partners. It also provides a means for customers to select teleport vendors delivering the price-performance level that is appropriate for their applications.

About World Teleport Association
Since 1985, the World Teleport Association ( has focused on improving the business of satellite communications from the ground up. At the core of its membership are the world’s most innovative operators of teleports, from independents to multinationals, niche service providers to global carriers. WTA is dedicated to advocating for the interests of teleport operators in the global telecommunications market and promoting excellence in teleport business practice, technology and operations.

About Singtel
Singtel is Asia’s leading communications technology group, providing a portfolio of services from next-generation communication, technology services to infotainment to both consumers and businesses. For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For businesses, Singtel offers a complementary array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cyber-security capabilities. The Group has presence in Asia, Australia and Africa and reaches over 700 million mobile customers in 21 countries. Its infrastructure and technology services for businesses span 21 countries, with more than 428 direct points of presence in 362 cities.

Source: World Teleport Association


For the 3rd consecutive year, Singtel Satellite clinched the coveted award at the Asia Communications Awards (ACA) organised by Total Telecom at Singapore Marriott Tang Plaza Hotel on 24 May 2017.  This year, the judges were impressed by Singtel Satellite’s work on cyber-security and working with partners in the emerging market and maritime sector.

Cyber security is a pressing issue with the proliferation of cyber-attacks causing increasing damage to companies, governments and individuals. The Maritime industry which relies heavily on technology across all fronts from onshore and shipboard operations to navigation at sea, is similarly susceptible to cyber-breaches. Singtel and Inmarsat entered into a strategic partnership to offer a fully managed security service, using Trustwave’s Unified Threat Management (UTM) solution. Trustwave, the cyber security arm of Singtel, provides the software-based UTM service which is integrated with Inmarsat hardware onboard ships, to protect data and reduce cyber risk for maritime companies

Satellites have always been the communications technology of choice for emerging markets. It plays an increasingly important role for businesses and transforming lives of individuals. Singtel has been helping enterprises to extend their reach in these markets with our reliable and robust suite of satellite solutions so as to make a difference in their operational and business capabilities.

With over 45 years of experience in fixed satellite services and over 33 years of experience in mobile satellite services, Singtel Satellite own three teleports pointing to more than 30 satellites and are supported by an extensive terrestrial network of more than 200 PoPs in over 160 global cities.


Singtel Satellite is the trusted provider in fixed satellite services, satellite mobile solutions, broadcast solutions and maritime services to transform businesses and operation capabilities.

Howard Farr, Regional Sales Director, Satellite (left) receiving the award from Randall Barney, Membership Director from the World Teleport Association

Singtel was named the “VSAT Service Provider of the Year” at the 18th Annual VSAT Global conference held in London on 15 September 2016. This was organisied by KNect 365 and in partnership with Comsys and GVF. This event recognised the achievements and innovations made from across the satellite industry over the last 12 months.

Since the liberalisation of Myanmar’s telecoms market, satellite communications is playing an increasingly important role to provide superior connectivity to the consumers and enterprises. The financial sector is the lifeblood of any country’s economy, and its smooth functioning, especially the need to ensure adequate communication infrastructure is central to the economy’s rapid and inclusive economic growth.

A reliable and robust VSAT network-based solution was provided to one of the 4 private banks in Myanmar in addressing their concern of frequent outages and terrestrial breaks between HQ and more than 100 branches island-wide. In addition, this solution has also enabled farmers and residents to carry out seamless banking transactions in the rural regions of Myanmar. The VSAT solution provided is not only effective and economical, it is scalable too.

“We are honoured to have received the prestigious award, VSAT Service Provider of the Year. This is the second time we have received this award,” said Lim Kian Soon, Head of Satellite. “This year, the panel of judges were impressed by how we went all our way out to provide a reliable satellite communication solution for our banking customer in Myanmar. This award certainly validates our satellite services capability in the satellite communication industry. Moving forward, we will continue to innovate and enable reliable satellite communications to connect communities globally.”


For the second year running, Singtel Satellite came out on top as the “Satellite Operator of the Year” at the Asia Communications Awards (ACA) organised by Total Telecom at Singapore Marriott Tang Plaza Hotel on 1 June 2016. In the most closely-fought category against contenders – KT SAT, PCCW Global and Telstra, Singtel Satellite won over the judges with our strong customer focus and good product portfolio. The judges were impressed by the new All-In-One Smartbox and the related mobile app for the maritime industry to address the customers’ painpoints of high communication cost and the lack of IT expertise onboard.

As a leading Satellite ICT solution provider in Asia for more than 40 years, Singtel is able to leverage on our extensive submarine cable networks and data centres facilities to offer a fully integrated and customised suite of Satellite services to customers. We own three teleports pointing to more than 30 satellites and are supported by an extensive terrestrial network of more than 200 PoPs in over 160 global cities. Our terrestrial infrastructure is upgraded regularly so that our customers can always enjoy the best services and coverage.

Leveraging on our telecommunications infrastructure, Singtel provides satellite solutions that harness Infocomm Technology to tailor innovative solutions for various industries such as broadcasting, banking, energy, government agencies, maritime and more. Our fleet of satellites – ST 2 and ST 3 covers Asia, Middle East and Africa regions to provide reliable connectivity in remote regions. Our strong partnership with Inmarsat and Iridium allows us to provide our customers with reliable mobile satellite communications such as BGAN and satellite phones.

Enterprises can rest assured that we constantly evolved to address their changing needs so as to transform their business and operation capabilities.

1571-aca-winner-2015-logo-designSingtel has been awarded “Satellite Operator of the Year” at the Asia Communication Awards on 3 June. We took the honours ahead of strong contenders such as APT, AsiaSat, KT Sat, Measat, O3B, PT Telekom, Sky Perfect, Thaicom and Thuraya.

Organised by Total Telecom, the award winners were rigorously assessed by a panel of judges including experts from Deloitte, Forrester, Pacific Telecommunications Council, Olswang Asia LLP and Analysys Mason.

The judges were impressed with how we have demonstrated our commitment to investing in satellite technology through a combination of strategic partnership and in-house capability.

Singtel’s fixed and mobile satellite solutions have been transforming the operations of enterprises for more than 35 years. Our satellite services have also enriched the lives of many in remote areas where terrestrial network is not available.

Over the years, we have built up a comprehensive satellite footprint covering Asia, Middle East and Africa. We have three teleports pointing to more than 30 satellites, supported by our own extensive terrestrial network of more than 200 Points of Presence in over 160 global cities.

Through the Satellite One Network Integrated Centre (SONIC), we provide a one-stop, round the clock support for our customers to ensure that they are always connected. Thanks to our centralised Fault Reporting Management System (FRMS), we can respond faster than the industry norm.

“With the constantly changing business environment, our customers’ requirements and needs are just as dynamic. At Singtel Satellite, we are committed to working very closely with our customers to ensure that their business operations can keep up with their evolving demands,” said Lim Kian Soon, Head of Satellite Business.


Singapore Telecommunications Limited (Singtel) has won the prestigious VSAT Service Provider of the Year Award from VSAT London 2014, a premier conference organized by Informa Telecoms & Media and in partnership with Comsys. Comsys is a leading satellite research organization based in London.

Singtel Satellite is a global leader of one stop satellite communications and ICT solutions. With more than 35 years of experience in the fixed satellite services and over 20 years in mobile satellite services, we have established a satellite footprint that covers Asia, Middle East and Africa. Singtel own three teleports that point to more than 30 satellites and are supported by an extensive terrestrial network of more than 200 PoPs in over 160 global cities.

Deploying satellite communications such as Mobile Satellite services, VSAT, SAT-IP has enabled enterprises in the banking, broadcast, energy and government agencies and NGOs to reach out to remote places. Earth Observatory Singapore (EOS) has found the hybrid of Singtel VSAT and BGAN solutions are key to supporting their ongoing earthquake research that affects the region in and around Southeast Asia. The solution provided real-time monitoring and data collection of tectonic plate movements which was not made possible through manual data collection at GPS stations that are geographically dispersed throughout the Sumatra island. This has resulted in improved efficiency and savings on manpower cost which are ploughed back to critical research work. The enhanced capabilities had helped EOS to raise alarms when alerted thus saving precious lives.

Looking ahead, EOS is looking at deploying more VSAT solutions extensively to expand its network into a seismic data network.

The independent judging panel for the award includes highly respected industry experts. Submissions are evaluated according to significant or innovative achievements with strong statement of targets in measurable terms. More information of the award can be found at


Launched successfully on August 29th, 2011 at 8pm, mioTV’s Jia Le Channel enhances agility and customer experience with Singtel’s Playout services. As Singtel’s first self-aggregated Asian entertainment channel delivered on a 24 hour IPTV service, mioTV Jia Le Channel is focused on top-rated dramas and variety shows in both Hokkien and Mandarin.

Singtel’s Playout service is the premier choice for mioTV Jia Le Channel for its strong in-house capabilities in technical operations, which facilitated troubleshooting and 24/7 playout monitoring for mioTV Jia Le. Customized workflow design plans reduced go-to-market time and provided a cost-effective end-to-end solution. Real time changes to programme scheduling were executed with smooth delivery, enabling a seamless customer experience all the time.

“We are impressed with the team’s responsiveness in handling the myriad requirements and requests from our different teams — from video operations, content to product – even during the weekends. The implementation went smoothly and we are pleased with Singtel Satellite’s commitment to help us go-to-market within the shortest time possible”

(Ms Agnes Koh, Senior Product Development Manager, Digital Home IPTV Business, Singtel)

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Posted: 26 AUG 2016 Read More

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